Pastor Idoko Kel Banks took us through a surface knowledge on Customer Service.He said customer service is the support you offer your customers both before and after sales that helps them to enjoy your brand. There are things that gravitates to sales that some of us don't take as important which are the ingredients of customers service:

• First core resolution which is responding as soon as possible.
•Expression of care - if you understand the emotion of your customers, you can harness it for your own good.
•A thank you word
•Consistent information

It takes marketing to make sales but it takes a good quality customer service to maintain consistency in sales.

Dir. Monday also gist associates with a tale of his experience with task force over the past week.
He talked about the issue of associates who come to office early to write their names and leave for other businesses at home only to return and receive the items given during Candy n'Capture segment. Such actions will not be condone and as matured people, we should comport ourselves.

He also talked a bit on the issue that happened during SCREP SUMMIT where associates went to eat good at the wedding hosted in the hall below ours , that it was a wrong thing to do and we should caution ourselves so such doesn't repeat itself again.
Lastly he hosted the Candy n'Capture segment while also gifting #500 transport fare support each to the 10 person who were in attendance at BMS for the first time.

ANNOUNCEMENT

• To address the issue of misinformation, the area we have for sale in Festac for this SCREP offer is the 5acres not the main phase 1
  Nobody should work with half baked information and also nobody should call the management to consider bloo weekend offer, it has ended.
• Phase 1 of Festac is still available for sale but at the official price of 15m while the 5acres is the one that sells for screp offer of #8m.

Let's ensure to do the right thing by getting the right information.

• For site inspection; it is important you know all out locations especially the ones within Lagos.
  
  Site inspection within Lagos is for Thursday only except for special/ emergency cases which must be communicated to the management and will be sorted out.
  
  Site inspection must be booked at least two days before.
• SCREP offer has been extended 2weeks buy it will not come with the incentives because the main offer has ended ,this is just an extra grace.
• We would be hosting clients who bought during the SCREP / Bloo weekend offer and are qualified for the incentives by next week Friday 4/11/2022 during AFD meeting. Kindly inform your clients who are qualified so they can make preparations to attend.